We're Here to Assist You
At Palace & Chariot, your satisfaction is our top priority. Whether you need help with bookings, have inquiries about our services, or require immediate assistance, our dedicated support team is always ready to assist you
Premium Concierge Assistance
For our VIP members, enjoy priority customer support with a dedicated concierge manager available at all times.
Visit Our Office
For in-person assistance, schedule a visit to one of our exclusive customer service lounges.
Need help now? Contact us anytime!
Frequently Asked Questions (FAQ)
Q: What is Palace & Chariot?
A: Palace & Chariot is an elite concierge service that offers luxury travel, rentals, accommodations, security, and exclusive sales, providing seamless access to premium experiences worldwide.
Q: Who can use Palace & Chariot?
A: Our services are designed for high-net-worth individuals, business executives, celebrities, and anyone seeking world-class concierge services.
Q: How do I get started?
A: Simply download our app, create an account, and explore our range of luxury services.
Q: What travel services do you offer?
A: We arrange private jets, first-class flights, luxury chauffeur services, and VIP airport assistance for a seamless travel experience.
Q: Can I book last-minute travel?
A: Yes, our team specializes in last-minute luxury travel arrangements, subject to availability.
Q: Do you offer visa and immigration assistance?
A: Yes, we provide visa application assistance and fast-tracked immigration services for select destinations.
Q: What types of rentals are available?
A: We offer luxury car rentals, private yachts, and exclusive properties for short-term and long-term use.
Q: Can I rent a car with a private chauffeur?
A: Yes, you can request a professional chauffeur with your luxury car rental.
Q: How do I book a yacht rental?
A: Browse available yachts in the app, select your preferred option, and submit a booking request. Our team will handle the rest.
Q: What kind of accommodations can I book?
A: We provide access to 5-star hotels, private villas, penthouses, and exclusive retreats worldwide.
Q: Can I request special services at my accommodation?
A: Absolutely! We can arrange personal chefs, butlers, spa treatments, and other VIP amenities.
Q: Do you offer long-term luxury stays?
A: Yes, we can secure high-end residences for extended stays, including private estates and serviced apartments.
Q: What security services do you provide?
A: We offer personal bodyguards, secure transport, and event security for VIPs, ensuring your safety at all times.
Q: Are your security professionals trained?
A: Yes, all our security personnel are highly trained professionals with extensive experience in VIP protection.
Q: Can I request security services for international travel?
A: Yes, we provide global security solutions, including armed and unarmed protection based on your needs.
Q: What kind of luxury products can I purchase?
A: We source high-end watches, jewelry, rare collectibles, designer fashion, and exotic cars.
Q: Can you find rare or limited-edition items for me?
A: Yes, our concierge team specializes in sourcing rare and exclusive items from trusted global suppliers.
Q: How does the delivery process work?
A: All purchases are handled with utmost care and delivered securely to your preferred location.
Q: Do I need a membership to use your services?
A: While some services are available to all users, premium memberships offer exclusive benefits and priority access.
Q: What payment methods do you accept?
A: We accept credit/debit cards, bank transfers, and cryptocurrency for select services.
Q: Can I get a refund if I cancel a booking?
A: Refund policies vary depending on the service provider. Our team will assist in processing cancellations and refunds where applicable.
Q: How do I delete my account?
A: Open the app settings by clicking the settings icon at the bottom right of the screen. Select delete account, confirm the deletion and its done.
Q: How can I contact customer support?
A: You can reach us via in-app chat, WhatsApp, phone, or email at support@palaceandchariot.com.
Q: Is your support available 24/7?
A: Yes, our customer support team is available 24/7 to assist you with any inquiries.