Privacy Policy
Effective Date: September 2024
Palace and Chariot is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our concierge app, offering services such as short/long-stay accommodation, event planning and management, hotel and flight bookings, car and flight rentals, security and bodyguard services, and rentals and sales of long and short-stay apartments (collectively, the “Services”). By using the app, you agree to the practices described in this policy.
- Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Contact Information: Name, email address, phone number, and mailing address.
- Identification Details: Passport or government-issued ID for certain services.
- Payment Information: Credit card details or other payment method information.
1.2 Non-Personal Information
- Usage Data: Information about your interactions with the app, such as pages visited, time spent, and features used.
- Device Information: IP address, device type, operating system, and app version.
- Location Data: Approximate or precise geolocation data, depending on your device settings.
1.3 Third-Party Information
We may receive information from third-party service providers, such as payment processors, booking platforms, and social media accounts if you choose to connect them to the app.
- How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Services;
- Facilitate bookings and transactions;
- Verify your identity for security purposes;
- Send confirmations, invoices, and updates about your bookings or requests;
- Customize your experience within the app;
- Respond to customer service inquiries and provide support;
- Send promotional communications, offers, and updates (with your consent);
- Comply with legal and regulatory requirements.
- How We Share Your Information
We may share your information with:
3.1 Service Providers
- Third-party vendors who assist with bookings, payments, and service fulfillment.
3.2 Business Partners
- Partner companies offering related services, such as airlines, car rental agencies, and accommodation providers.
3.3 Legal and Regulatory Authorities
- When required by law, regulation, or legal process.
3.4 Business Transfers
- In connection with a merger, sale, or acquisition of our company or assets.
- Data Security
We implement technical, administrative, and physical measures to protect your information. However, no data transmission or storage can be guaranteed to be 100% secure. By using the app, you acknowledge this risk.
- Data Retention
We retain your personal information only as long as necessary to:
- Provide the Services;
- Comply with legal and regulatory requirements;
- Resolve disputes and enforce agreements.
- Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access your data and request copies;
- Correct or update inaccurate information;
- Request deletion of your data;
- Withdraw consent for data processing;
- Object to or restrict data processing.
To exercise these rights, contact us at support@palaceandchariot.com
- Use of Location Data
Location data is used to:
- Facilitate location-specific services and recommendations;
- Improve the accuracy of our services, such as pickup or drop-off points;
- Monitor app performance in different regions.
7.1 Sharing of Location Data
Location data may be shared with:
- Service providers involved in delivering location-based services;
- Third-party analytics and mapping providers to improve app functionality.
7.2 Managing Location Preferences
You can enable or disable location services through your device settings. Note that disabling location services may limit certain app functionalities.
- Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and provide targeted advertising. You can manage cookie preferences through your device or browser settings.
- Third-Party Links
The app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Review their policies before providing any personal information.
- Children’s Privacy
The app is not intended for children under 18 years old. We do not knowingly collect personal information from children. If you believe we have collected such information, contact us immediately.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective upon posting. Your continued use of the app constitutes acceptance of the revised policy.
- Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
Thank you for trusting Palace and Chariot with your personal information. We value your privacy and strive to protect it.